Privacy Policy

MyCarryBox (referred to as "we," "our," or "us") values your trust and is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, including our website, mobile application, and any other online services we provide (collectively, the "Services").

By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Services.

We collect the following types of information to provide and improve our Services:

• Account Information: Name, email address, phone number, delivery address, and payment details.
• Feedback and Support: Any information you provide when you contact customer support or submit feedback.

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Information: Details about how you use our app or website, including pages visited, time spent, and interactions.
• Location Data: Real-time location data when you use location-based services or enable GPS.

We may receive information from third parties, such as:

• Payment gateways for processing transactions.
• Social media platforms if you connect your account to our Services.

We use the information collected for the following purposes:

1. Service Delivery: To process orders, manage deliveries, and provide customer support.
2. Improvement: To enhance our app, website, and services.
3. Personalization: To customize your experience and recommend services.
4. Marketing: To send promotional messages, updates, or special offers (with your consent).
5. Compliance: To comply with legal obligations and prevent fraud or misuse.

We do not sell your personal information. However, we may share it under the following circumstances:

• With Service Providers: Third-party partners (e.g., delivery partners, payment gateways) to fulfill orders.
• For Legal Purposes: If required by law, court orders, or to protect our rights and interests.
• Business Transfers: In case of a merger, acquisition, or sale of assets.

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account details.

• Access and Update Information: You can access and update your information through your account settings.
• Opt-Out: You may opt out of receiving promotional emails by following the unsubscribe link.
• Location Services: You can disable location services via your device settings.

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

If you are accessing our Services from outside India, please note that your data will be processed in compliance with Indian data protection laws.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.

If you have any questions or concerns about this Privacy Policy, please contact us at:
MyCarryBox
Email: info@mycarrybox.in
Phone: 9088021510
Address: P, 123 LAKE TOWN, BLOCK A, KOLKATA 700089